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At Zain Brothers, your privacy is very important to us. We collect only the information necessary to process your orders, such as your name, address, and contact details. Your data is kept secure and never shared with third parties except for trusted service providers (like shipping companies) to complete your purchase. We may also use your information to update you on new arrivals, offers, or promotions, but you can unsubscribe at any time. We ensure that all your personal and payment details remain confidential, giving you a safe and trustworthy shopping experience with us.

By using our website and purchasing products from Zain Brothers, you agree to our terms of service. All jewelry images and descriptions are provided to help you make informed decisions, but slight variations may occur due to photography or handmade finishing. Prices and availability are subject to change without prior notice. Customers must provide accurate details during checkout for smooth delivery. Unauthorized use, copying, or resale of our content or products without permission is prohibited. Zain Brothers reserves the right to refuse service to anyone for misuse, fraudulent activities, or non-compliance with our policies.

We want you to be fully satisfied with your purchase from Zain Brothers. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange an exchange or store credit once the product is returned in its original condition and packaging. For hygiene reasons, certain items like earrings may not be eligible for return unless faulty. Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item was damaged upon arrival. Please ensure to keep your receipt as proof of purchase when making a return.

At Zain Brothers, we believe in strong communication with our customers. If you have any questions, complaints, or need support regarding your order, our customer service team is always here to help. You can reach us through email, WhatsApp, or our official social media pages. We aim to respond to all inquiries within 24 hours during working days. Clear communication helps us serve you better and maintain trust. We welcome feedback, suggestions, and questions to improve our service and product quality, ensuring you always feel valued and supported when shopping with Zain Brothers Jewelry.

Zain Brothers ensures safe and timely delivery of all jewelry orders. Once your order is confirmed, it will be processed within 1–2 business days and dispatched through trusted courier services. Delivery within Pakistan typically takes 3–5 business days, while international orders may take longer depending on location and customs clearance. Shipping charges will be calculated at checkout, and customers will be provided with tracking details once the order is shipped. We take utmost care in secure packaging to prevent any damage during transit, ensuring your jewelry reaches you safely and on time.

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ZAIN BROTHERS

+923702464098

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